Exploring the Factors that Contribute to Virtual Team Success: An Analysis of Gaps and Opportunities, Case of NRECA International
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Date
2023-06
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Addis Ababa University
Abstract
In an increasingly globalized work environment, the effectiveness of virtual teams has become vital. This qualitative research explores the factors that contribute to virtual team success at NRECA International, focusing on communication, leadership, trust, cultural disparities, and technology. The data for this study was collected through interviews and small group discussion with 28 NRECA staff members. Once the responses from interviews and small group discussions reach a point of data saturation, the data collection process is subsequently halted. The data analysis process involved analyzing the results of the interviews and small group discussions to identify patterns and themes that emerged. Descriptive statistics were used to examine the frequency and distribution of responses, while content analysis was conducted to identify common themes and patterns in the responses. Key findings emerged from the analysis. A significant majority (80%) of the participants preferred virtual team setups over traditional work environments, highlighting their advantages. Effective communication was identified as crucial, with over 50% of participants emphasizing its significance. Strong leadership was universally recognized as a key driver of virtual team success. Trust was highlighted by 12 participants, while cultural awareness and sensitivity impacted virtual team dynamics, as mentioned by five participants. Technical competence of team members was considered vital by almost all participants. Time management and flexibility were also identified as factors contributing to virtual team success. To address the challenges faced by virtual teams and improve performance, this research proposes investing in versatile technological solutions, such as videoconferencing and collaborative platforms. By making substantial investments in technology that enables efficient communication and collaboration, NRECA International can provide stable internet connections, reliable power supplies, and cutting-edge collaborative tools to ensure seamless teamwork despite geographical dispersion. Furthermore, cultivating strong leadership skills through comprehensive training programs will empower virtual team leaders to address the unique challenges of managing remote teams successfully
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virtual teams