The Effect of Human Resource Outsourcing Practices On Operational Performance of Commercial Bank of Ethiopia: The Case of Selected District and Head Office
| dc.contributor.advisor | Zelalem Bayisa (PhD) | |
| dc.contributor.author | Meseret Tesfaye | |
| dc.date.accessioned | 2025-08-02T11:08:15Z | |
| dc.date.available | 2025-08-02T11:08:15Z | |
| dc.date.issued | 2024-02 | |
| dc.description.abstract | This study examines the effect of Human Resource Outsourcing (HRO) on the operationalperformance of the Commercial Bank of Ethiopia. Utilizing a mixed-methods approach, the research combines quantitative data from a survey of 87 employees with qualitative insightsfrom interviews and document analysis, achieving a 96.7% response rate. The demographic analysis reveals a predominantly young, well-educated workforce, with the majority engagedin operational roles, which significantly interact with outsourced functions. Descriptive and inferential statistical analyses indicate that while contributes positively to cost efficiency andcompetitive advantage, there are concerns regarding the adequacy of resources, training, and remuneration for outsourced staff. These factors are critical as they directly impactemployee trust and satisfaction, which in turn influence overall operational performance. Based on the findings, several recommendations are proposed, including enhancing trainingand resources for outsourced staff, improving communication and trust-building strategies, and developing a robust performance monitoring system. The study also suggests the need fora more integrated approach to outsourcing, which includes regular reviews of outsourcing strategies, better integration between in-house and outsourced teams, and a focus oncontinuous improvement and innovation. Future research directions include longitudinal studies to assess the long-term impacts of HRO, comparative studies across differentindustries, and an exploration of technological advancements in outsourcing practices. These recommendations and future research directions aim to optimize the benefits of HRO whilemitigating its challenges, ensuring that the Commercial Bank of Ethiopia can maintain and enhance its competitive advantage. Keywords: Human Resource Outsourcing, Operational performance, trust, cost efficiencystrategic management, competitive advantage. | |
| dc.identifier.uri | https://etd.aau.edu.et/handle/123456789/6008 | |
| dc.language.iso | en_US | |
| dc.publisher | Addis Ababa University | |
| dc.title | The Effect of Human Resource Outsourcing Practices On Operational Performance of Commercial Bank of Ethiopia: The Case of Selected District and Head Office | |
| dc.type | Thesis |