Effects Of Total Quality Management On Pharmaceutical Distribution Performance: The Case Of Wholesale Business In Addis Ababa
| dc.contributor.advisor | Ejigu, Abebe(PhD) | |
| dc.contributor.author | Aberra, Selam | |
| dc.date.accessioned | 2018-11-08T06:51:41Z | |
| dc.date.accessioned | 2023-11-04T14:28:28Z | |
| dc.date.available | 2018-11-08T06:51:41Z | |
| dc.date.available | 2023-11-04T14:28:28Z | |
| dc.date.issued | 2017-08-08 | |
| dc.description.abstract | TQM becomes a strategic imperative for economic organizations to address the management of the distribution function in general and to device a channel strategy which gains them access, coverage, representation in the market place. Accordingly, this paper studied how TQM principles affect distribution performance in terms of effective delivery and customers’ satisfaction in supply chain of Addis Ababa distribution centers. Using multivariate analysis, this study found that TQM principles have positive effect on pharmaceutical distribution performance. Predominantly, it was found that leadership (Sig - .002: p<0.05; ß=.141), customer focus (Sig - .005: p<0.05; ß=0.085), process approach (Sig - .001: p<0.05; ß=.322), continual improvement (Sig - .00001: p<0.05; ß=.383), mutually beneficial supplier relations (Sig - .0034: p<0.05; ß=.010) and people involvement (Sig - .004: p<0.05; ß=.011) have a significant effect on distribution performance. But systematic approach to management (Sign - .0562: p>0.05), factual approach to decision making (Sig - .579: p<0.05) have insignificant effect on distribution performance. The results provide managers with evidence supporting the value of distribution effectiveness and the importance of customer-oriented service in a logistical setting. Emphasis should be put on the incorporation of all the principles of TQM for the success of the distribution performance of the organization. The role of leadership, employee participation, customer focus, supplier quality management, continual improvement, and organizational culture are apparent for the success of the firm in terms of effective delivery, cost reduction, market share, productivity, profitability and overall business performance | en_US |
| dc.identifier.uri | http://etd.aau.edu.et/handle/123456789/13913 | |
| dc.language.iso | en_US | en_US |
| dc.publisher | Addis Ababa University | en_US |
| dc.subject | economic organizations | en_US |
| dc.subject | performance | en_US |
| dc.subject | market | en_US |
| dc.title | Effects Of Total Quality Management On Pharmaceutical Distribution Performance: The Case Of Wholesale Business In Addis Ababa | en_US |
| dc.type | Thesis | en_US |