An Assessment of the Challenges and Opportunities of Implementing an Automatic Teller Machine (ATM) Project in the case of Awash Bank
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Date
2019-06
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Addis Ababa University
Abstract
The main objective of this study was to assess the challenges and opportunities of implementing electronic banking project specifically in ATM (Automatic Teller Machine) at Awash Bank concerning the challenges which were factors for the success of implementation of the project and the opportunities that influence/encourage the bank to implement electronic banking payment system by adopting ATM payment system. To achieve the research objective, the study used the total population of Awash Bank staffs which works in three different offices which are directly related to the ATM project. The descriptive research design employed in which primary and secondary data utilized where the primary information collected through questionnaires and semi-structured interview guides. The data analyzed and interpreted using quantitative and qualitative descriptive methods. The study since the variable’s concentrations is highly technology-related, and it uses technology related conceptual frameworks based on the Standish Group International framework. The study concluded that the project success factors were found that they were the critical success factor and the identified existing opportunities contributed for the success of implementing the ATM project and enforced/encouraged the bank to adopt ATM payment system. Implementation project faced miner challenges during the implementation but the bank potential, top management commitment, skilled manpower was another opportunity for the success of ATM project implementation. Moreover, the study recommended that the bank should give serious attention to project success factors to maximize project performance for future implementation and bank should clearly aware the business objective to all project team members and all users should involve and participated in all stages of other project implementation.
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Keywords
electronic banking, ATM, challenges, opportunities, implementation, Awash Bank