Exploring Factors Affecting System Development Outsourcing at Ethio Telecom
| dc.contributor.advisor | Teferi, Dereje (PhD) | |
| dc.contributor.author | Seyoum, Meseret | |
| dc.date.accessioned | 2019-08-19T11:22:18Z | |
| dc.date.accessioned | 2023-11-18T12:47:32Z | |
| dc.date.available | 2019-08-19T11:22:18Z | |
| dc.date.available | 2023-11-18T12:47:32Z | |
| dc.date.issued | 2018-12-03 | |
| dc.description.abstract | Organizations view outsourcing as a way to achieve strategic goals, reduce costs and improve service. However outsourcing have its own draw back it requires effective management to mitigate the situation. The main objective of this study is to explore those factors which affect system development outsourcing process in case of Ethio telecom. This study employed qualitative approach. Data was collected from Ethio telecom’s staffs and outsourcing partners. Semi-structured interviews are used as major data collection method. This study explored the perspectives of the internal IS & CSD staff on their experience of various information system development outsourcing projects. Written and electronic documentations as well as participant observations also served as important triangulation and complementary sources in understanding the phenomenon being studied. The empirical evidence confirmed that there are thirteen major set of factors and thirty one sub factors which requires special attention on system development outsourcing process. Based on the finding conceptual framework was proposed which can be used as guide line to understand key factors on system development outsourcing at Ethio telecom. Furthermore the findings also revealed that currently Ethio telecom plan to install the required infrastructure installation separately and only the software system products are open for purchase. This helps the company to save installation cost, implementation time, increase scalability and manageability. . | en_US |
| dc.identifier.uri | http://etd.aau.edu.et/handle/12345678/18802 | |
| dc.language.iso | en | en_US |
| dc.publisher | Addis Ababa University | en_US |
| dc.subject | System Development | en_US |
| dc.subject | Outsourcing | en_US |
| dc.subject | Factors | en_US |
| dc.title | Exploring Factors Affecting System Development Outsourcing at Ethio Telecom | en_US |
| dc.type | Thesis | en_US |