The Effect of Logistics and Supply Management Practices on Organizational Performance the Case of Addis Ababa Water and Sewerage Authority
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Date
2021-06
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A.A.U
Abstract
The primary goal of the practice of logistics and supply management system is to yield the right product or service, in the right quantity, at the appropriate time and at minimum costs, to meet customer needs and organizational goals as effectively as possible. Logistics and Supply management system Practices are initiatives that have an impact across the entire supply chain. Despite the fact that this approach has a significant impact on merit in any business, it is influenced by contextual elements such as industry, firm size, and supply chain length. As a result, the primary objective of this study based on looking into the effect of logistics and supply management systems on AAWSA's organizational performance. The study used a quantitative approach, and the framework's claimed links were tested using descriptive and explanatory research methods so as to meet the objectives of this research. The primary data was collected from 344 employees of the head office and eight branches of AAWSA As a measurement instrument, a Likert scale type questionnaire was used. Employee perceptions of the factors were then assessed using descriptive statistics, correlational analysis, and multiple regression analysis. According to the research, logistics and supply management is occasionally used in AAWSA. The study found that logistics and supply management practices had a moderate impact on AAWSA's organizational performance. The analysis also revealed that there was a strong link between AAWSA's logistics and supply management techniques and its overall success. According to the study Information flow management, transportation management, customer service management, and order processing management techniques all have predictive power on AAWSA's organizational performance. AAWSA also faced moderate logistical management issues, according to the research. The report suggested that the logistics and supply management practices as well as the top management keen support and sustainable supervision to strengthen sufficient logistics and supply management capacity for AAWSA to build up its commitment to satisfy the needs and expectations of the customers.
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Keywords
Supply management system, Organizational performance