Information Technology Disaster Recovery Framework Development for Ethio-Telecom
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Date
2020-10-10
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Addis Ababa University
Abstract
Data and infrastructure of telecommunications should be properly managed and protected. If data and infrastructures of a telecom company could not be properly managed there may be loss which hinder the services or which totally destroys even the existence of the organization for some period of time till re installment takes place. Service blackouts and data loss could be created in either natural disasters or deliberate and none-deliberate man-made disasters which results in monetary and infrastructure loss.
This study focused on disaster recovery (DR) practices in telecommunication sector of Ethiopia that is ethio telecom. The objective of this study was to develop a framework of ITDR for ethio-telecom. To realize this objective, the researcher had preliminary study and detail literature review. From the preliminary investigations and semi-structured interviews conducted on the main study of the research showed that ethio tlecom has no ITDR currently, rather it has ad-hoc incident management for services restoration and resolve any service interruptions. The study concluded that ethio telecocm only has ad-hoc DR practices and there was no any internationally accepted and standardized or locally agreed and practicable ITDRF in the company. Data was collected from two sources 1. From departments’ document analysis 2. Conducting semi structured interview from 25 respondents. Twenty-five participants were chose from five departments located in two divisions purposefully for a qualitative case study research data collection. Data collected from 20 participants was held face to face semi-structured interview and from 5 participants on phone calls. The data collected related to current status and practice of IDR in ethio telecom was interpreted qualitatively using QDA Miner Lite and theme was grouped and merged as suited as possible for report writing. Based on the existing scholarly works reviewed literature and data collected from document analysis & semi structured interviews this study brought a simplified and manageable customized framework of ITDR for ethio telecom.
The proposed framework was a knowledge extending framework from banking sector to telecom sector with some considerable set-up and operational adaption. The proposed framework was presented for internal experts’ validation for its efficiency, effectiveness and worthwhile to the critical functioning areas of ethio telecom.
Ten evaluators were given a testing factors in a separated 2 domains having 20 sub domains. The result given by the experts was 88.12% and showed that the framework is acceptable for telecom sector specifically suitable to ethio telecom with regard to current situations and needs of the company for ITDR framework.
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Keywords
Disaster, Disaster Recovery, It Disaster, It Disaster Recovery, It Disaster Recovery Framework, Disaster Recovery Site, Telecom Sector, Ethio Telecom, Factors, Business Continuity, Implementation, Qualitative, Case Study, Pattern Matching, Explanation Building, Themes Searching, Judging, Validity, Reliability