The Effect of E-Governance on Service Provision of Ethiopian Revenue Authority
| dc.contributor.advisor | Abagissa, Jemal (Phd) | |
| dc.contributor.author | G/Michael, Kalkidan | |
| dc.date.accessioned | 2021-11-12T07:03:58Z | |
| dc.date.accessioned | 2023-11-04T10:20:17Z | |
| dc.date.available | 2021-11-12T07:03:58Z | |
| dc.date.available | 2023-11-04T10:20:17Z | |
| dc.date.issued | 2021-03 | |
| dc.description.abstract | The E-governance is a structure established to put together man and machine. The implementation of any E-governance services requires advance technology infrastructure like web-based application and dedicated server and user-friendly web interface. E-governance being flag developed ship to offer varieties of possibilities for more efficient and effective service delivery & maximized user satisfaction, improve inter-sectorial collaborations (interoperability) service delivery mechanisms. Electronic interconnection & service delivery putting in place application that wouldn’t only enable citizen participate through feedback, but would also allow transactions among citizens and government (Bwoma and Huang, 2003; Asgarkhani, 2004; Nkwe, 2012; Guma, 2013). The E-tax filing system, which ERA implemented for both large and small taxpayers, was built in 2009 by CRC Sogema, a Canadian consulting firm, with funding from the Investment Climate Facilitation for Africa (ICFA) (ICF). E-tax filing can be accessible in two ways: directly through the authority's website, authenticating through two security layers, and declaring tax. (Fortune, 2015). This study is motivated because of the absence of studies in the area of E-governance and its effect on public organizations service provision in Ethiopian Revenue authority. The main goal of the research is to study the effect of e-governance on service provision in public organizations, taking Ethiopian Revenue Authority (ERA) as a case study area. From different types of research designs, explanatory based research design was employed as a main research design for this study. The sampling population was determined through slovin’s sampling formula and the data gathered from the primary and secondary sources are analyzed to reach the conclusive results. The study showed the E-governance system implemented by ERA has a positive effect on the service provision process of the organization. The results indicated that the system has empathy towards customers, is reliable by users, is responsive and the results are assuring. | en_US |
| dc.identifier.uri | http://etd.aau.edu.et/handle/123456789/28618 | |
| dc.language.iso | en | en_US |
| dc.publisher | A.A.U | en_US |
| dc.subject | Effect of E-Governance | en_US |
| dc.subject | Electronic interconnection | en_US |
| dc.subject | Public organizations service | en_US |
| dc.title | The Effect of E-Governance on Service Provision of Ethiopian Revenue Authority | en_US |
| dc.type | Thesis | en_US |