Effect of Conflict Management on Project Success: A Case Study of Wegagen Bank IT Projects
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Date
2023-07
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Addis Ababa University
Abstract
Conflict is an inevitable aspect of project Environment, its degree and magnitude may vary. Although the success of a project is influenced by various factors, project Conflict management plays a vital role for project success or fail. This research explores the impacts of conflict management practices in IT project implementation at Wegagen Bank. This study has reviewed literature available about management of project Conflict. A descriptive and causal research design was used with the aid of SPSS to analyze the relationship between conflict management on Project success of Wegagen Bank Sc. ,The population of this study was 48 employees working on IT projects at the bank. The study utilized a census technique and collected primary data through questionnaires. The research examined the occurrence of conflict, perceptions of conflict, causes of conflicts, and the impact of conflict resolution techniques on project success. Findings revealed that miscommunication was the significant factor contributing to conflicts, while personality clashes had the least impact from the factors such as project scope changes, schedule issues,and scarcity of resources. The highest frequent implemented conflict management approaches were compromising and avoidance. However, the lack of project manager involvement in conflict resolution and delays in resolving conflicts were identified as issues. The study demonstrated that compromising, confronting, and accommodating techniques had a positive impact on project success, while avoidance and forcing techniques had a negative effect on project performance. The research provides recommendations to enhance conflict resolution practices in IT project implementation, including the implementation of standard guidelines, improving project managers' skills in conflict management, and increasing their participation in conflict resolution
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Keywords
Conflict Management, IT projects