The Effect Of Customs Regulations And Customs Clearance Process On Company Performance: The Case Of Nestle Waters Ethiopia S.Co.
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Date
2020-06
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Addis Ababa University
Abstract
The main purpose of the study was to examine the effect of customs regulations and customs
clearance process on Nestle Waters Ethiopia s.co. company performance. This paper has tried to
discuss the Effect of Customs laws (rules and regulations), Effect of Customs Valuation, Effect of
Customs Clearance, Challenging /problematic/ area in conducting clearing process and the cost
implication factors to Nestle Waters due to customs regulation and delay in customs clearance
process. Purposive sampling technic was used, and total target population are taken as a sample
size, data were collected from all operation staff of four customs clearing agents and Nestle waters
employees. The questionnaires were distributed to 52 respondents. Out of this only 49 respondents
returned the questionnaires and from this 3 of the questionnaires are not returned. These data
were tabulated into SPSS software for statistical analysis. The output was analyzed by mean,
frequency, correlation and Regression. Descriptive and Inferential statistics were used to analyze
the data collected from the respondents. The major finding found out from the survey result was
that the existing Proclamation No. 859/2014 and the revised customs proclamations No.
1160/2019 are still unclear, not harmonized and didn’t simplify the customs procedures to meet
the international convention of WCO, customs valuation have a huge effect on company
performance and according to this study most customs duties and taxes are calculated and paid
based on Transaction value of identical or similar merchandise, the risk profiling software is not
updated time to time and there is no adequately staffed skilled customs officers to deliver fast and
quality services, over all the customs clearance and risk profiling system is not efficient, the
customs valuation, risk level given to imported items have effect on company procurement,
production, sales and distribution activity and have effect on distributors, customers and
employees satisfaction and also have a very huge impact on over all country's economy. Based on
these, recommendation was made in such a way that the customs proclamation must be reviewed,
discussed with all stakeholders and updated, customs need to support importers specially
manufacturing companies, the customs valuation officers must get enough training and also
customs must recruit experts in every department, the risk profiling system must be updated to
international standards and customs need to focus on trade facilitation than controlling.
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Keywords
Customs regulation, experts, international standard, Proclamation, manufacturing companies