The Effects of Knowledge Management Practices on Organizational Performance: the Case of Ethiopian Airlines Group (ETG)
| dc.contributor.advisor | Temtim Assefa | |
| dc.contributor.author | Mesfin Shifera | |
| dc.date.accessioned | 2025-08-31T21:17:27Z | |
| dc.date.available | 2025-08-31T21:17:27Z | |
| dc.date.issued | 2023-06 | |
| dc.description.abstract | In today's highly competitive, uncertain, and rapidly changing business environment, knowledge management (KM) is critical. The objective of this study is to investigate the effects of knowledge management practices (knowledge creation, knowledge storage, knowledge sharing, and knowledge application) on the organizational performance of the Ethiopian Airlines Group. In this study, 403 employees were the target population. The samples were selected using probability sampling technique. This study's general methodology is a case study in which information is gathered and analyzed using a quantitative data analysis method. In this study, the researcher investigated how organizational performance is impacted by knowledge management practices, using employee capability as a mediating factor. The findings of this study show that practices of knowledge management have a significant positive impact on employee capability. Additionally, it shows that employee capability has a big effect on how well an organization performs. The study concludes that KM practices have an effect on organizational performance. The study's findings showed that there is significant evidence that knowledge creation, knowledge storage, and knowledge sharing have a positive effect on organizational performance that is statistically significant. The outcomes also showed the importance of the knowledge management practices to organizational performance. However, the study's findings show that ETG lacks sufficient knowledge creation, storage, sharing, and application practices. At ETG, knowledge management is not frequently used, and the company has poor KM practices. | |
| dc.identifier.uri | https://etd.aau.edu.et/handle/123456789/7235 | |
| dc.language.iso | en_US | |
| dc.publisher | Addis Ababa University | |
| dc.subject | Km | |
| dc.subject | Knowledge Creation | |
| dc.subject | Knowledge Storage | |
| dc.subject | Knowledge Sharing | |
| dc.subject | Knowledge Application | |
| dc.subject | Organizational Performance | |
| dc.subject | Employee Capability | |
| dc.title | The Effects of Knowledge Management Practices on Organizational Performance: the Case of Ethiopian Airlines Group (ETG) | |
| dc.type | Thesis |