Analysis on the Performance of Third Party Transporters: the Case of Heineken Breweries S.C.
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Date
2018-05-06
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Addis Ababa University
Abstract
This study focuses on evaluating the performance of existing third party transporters using
performance indicators. The research is descriptive study applying quantitative approach in
which data was collected across a population through random and non-random sampling and
uses descriptive statistics for the data analysis. The objective of the study is to analyze the
performance of third party transporters and make recommendations on possible improvement
areas. The study has revealed that the performance of the transporters is not similar across the
performance indicators. The study shows that Vehicle Fill of the transporters performance is
significantly above average with 83% performance rate all across the transporters. The study also
signified Empty Running, On-Time-In-Full, Deviations from Schedule and Safety performance
is different from transporters to transporter and the existing performance is far lower than the
expected level. In conclusion given each of the stakeholders agree to work closely with high
sense of cooperation and work appropriately on their areas of responsibilities, there is a potential
to drive down the performance gaps. The performance measurement should be done properly by
reviewing the performance of the transporters. If corrective measures are taken on the identified
performance gaps, this can lead to great benefits and improvements. Based on the findings of the
research it is recommended that Heineken should focus on continuously measuring the
performance of the transporters. It should also organize experience sharing mechanisms among
the transporters because this will provide an opportunity to learn from each other.
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Keywords
Transporters, Heineken Breweries S.C, Empty Running