The Effect of Emotional Intelligence on Proactive Decision Making in the case of Branch Managers in Commercial Bank of Ethiopia
| dc.contributor.advisor | Jemal, Mohammed (PhD) | |
| dc.contributor.author | Cherinet, Tesfaye | |
| dc.date.accessioned | 2019-10-26T12:54:53Z | |
| dc.date.accessioned | 2023-11-19T09:07:55Z | |
| dc.date.available | 2019-10-26T12:54:53Z | |
| dc.date.available | 2023-11-19T09:07:55Z | |
| dc.date.issued | 2019-06 | |
| dc.description.abstract | Decisions most often result in either positive or negative outcomes. The negative side of decisions are those that reduce the performance of an entity and or organizations and frequently labeled as reactive. While those decisions which result in increasing the performance are proactive decisions. Both proactive and reactive decisions are often the result of the individuals’ state of mind or emotions. The main aim of this study is to investigate the effect of employee emotional intelligence skills on their level of proactive decision making. The research dwelled more on non-experimental quantitative approach which made entirely through questionnaires as formulated and developed only for this purpose. The researcher employed Wong and Law emotional intelligence scale, and the multidimensional concept of proactive decision making(PDM) measurements. Adopting census survey method the whole population were targeted where in size is restricted to branch managers under south Addis Ababa district office. The number of targeted branches were 102.The researcher believes that result obtained from this study will be general indicator for the rest of the branch managers in the Bank. In the research statistical analysis Software Package for social sciences (SPSS) version 24 was employed and descriptive and inferential statistical methods were used. Major finding of the study reveal that individuals’ emotional intelligence has significant and direct relationship with decisions that are proactive .Hence, it is recommended that the Bank should increase employees level of emotional intelligence skills by strengthening its staff development programs through delivering various trainings to management members specifically designed to branch managers since they are responsible to run core function of the organization, that is rendering customer service. | en_US |
| dc.identifier.uri | http://etd.aau.edu.et/handle/12345678/19630 | |
| dc.language.iso | en_US | en_US |
| dc.publisher | Addis Ababa University | en_US |
| dc.subject | Cognitive skills | en_US |
| dc.subject | Commercial Bank of Ethiopia | en_US |
| dc.subject | Proactive decision making | en_US |
| dc.subject | Self-emotional appraisal | en_US |
| dc.title | The Effect of Emotional Intelligence on Proactive Decision Making in the case of Branch Managers in Commercial Bank of Ethiopia | en_US |
| dc.type | Thesis | en_US |