An Analysis of ICT Utilization in Ministry of Finance and Economic Development (MoFED)
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Date
2015-06
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Addis Ababa University
Abstract
This study focused on exploring the utilization of lCT as a strategic communication tool 111
Ministry of Finance and Economic Development (MoFED). The research specially doweled on
mainly email, website and lCT policy utilization. In order to generate a realistic data quantitative
and qualitative and research methods were employed. Questionnaires were distributed to 172
respondents who were selected through purposive sampling method. Documents investigation
both in email inboxes and file boxes was conducted in selected three departments. In order to
triangulate the research qualitatively, 10 key informants were interviewed in depth. The research
was informed by system theory and network analysis was employed too. Eventually, the research
findings revealed that email versus paper mail is unbalanced in the internal communication of
MoFED. The respondents' attitudes towards MoFED website mainly fall on weak and
satisfactory ratings. MoFED's lCT policy is known only by 36% of the employees. Moreover,
findings revealed expenditure for papers and stationeries has been increasing in millions birr and
the strategic goal to make the Ministry paper free environment unachieved. Finally, the study
forwarded some recommendation to MoFED's ISAC and Management.
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ICT Utilization in Ministry of Finance