The Impact of Quality Management System on Organizational Performance: The Case of Transsion Manufacturing Plc.
| dc.contributor.advisor | Wubshet Bekalu (PhD) | |
| dc.contributor.author | Hanamariam Fetene | |
| dc.date.accessioned | 2025-07-30T08:54:15Z | |
| dc.date.available | 2025-07-30T08:54:15Z | |
| dc.date.issued | 2024-10 | |
| dc.description.abstract | The purpose of this study was to look at the impact of a quality management system on organizational performance at Transsion Manufacturing Plc. Six practices (process management, leadership commitment & support, continuous improvement, training & competence development, risk management and customer satisfaction & loyalty make up the QMS. According to the study, these six behaviors exemplify the fundamental ideas of QMS, which in turn helps organizations perform better on three key fronts: operational performance, product quality and satisfaction result. To meet the study's aims, existing questionnaires from earlier studies were used. The researcher used mixed research approach (descriptive &an explanatory), and both primary and secondary data sources were used. For this study, a stratified random sampling technique was employed, with 87 employees chosen as the study's sample, and 78 usable questionnaires gathered using hard copy and online questionnaire platform(Google Form).Using 78 usable questionnaires, the researcher empirically tested and investigated the relationship between study variables (QMS practices and organizational performance) using descriptive and inferential statistics tools such as Pearson correlation analysis, regression analysis by using IBM SPSS version 25. The study's overall analytic results demonstrated that the study predictor variable had a positive and substantial effect on organizational performance. Keywords: Organizational performance, Process management, Leadership commitment & support, Continuous improvement, Training and competence development, Risk management, customer satisfaction & loyalty | |
| dc.identifier.uri | https://etd.aau.edu.et/handle/123456789/5741 | |
| dc.language.iso | en_US | |
| dc.publisher | Addis Ababa University | |
| dc.title | The Impact of Quality Management System on Organizational Performance: The Case of Transsion Manufacturing Plc. | |
| dc.type | Thesis |