STAKEHOLDER MANAGEMENT - Practice and Challenges: The Case of Plan International Ethiopia WASH Project
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Date
2020-06
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Addis Ababa University
Abstract
The study sought to assess the stakeholder management practice and challenges of plan international
Ethiopia by focusing on WASH project. The research design adopted was descriptive. The researcher
used census with a total target population of 40 respondents, out of this 37 respondents took a part in
providing response which makes 92.5% response rate. The data collection tools used were
questionnaire and semi structured interviews. The Questionnaires were distributed to all the project
team members and interview was conducted with key project staffs. The data obtained through
questionnaire were analyzed quantitatively using descriptive statistics: frequency, percentage, mean
and standard deviation through SPSS version 20 software. Moreover, Qualitative analysis was carried
out for data obtained using interviews and open ended questionnaire. The finding of the study reveals
that even if there is a need to manage stakeholders with in the organization but the level of management
of stakeholders in the project is poor. Furthermore there is no institutionalized stakeholder
management system within the organization. The study also identified Communicating with and
engaging stakeholders, properly identifying stakeholders of the project and keeping and promoting
good relationships as a critical success factors. And Failure to identify all relevant stakeholders &
offering them the level of attention they deserve and Poor engagement of stakeholders or lack of
commitment are the major challenges that the organization facing while managing stakeholders.
Description
Keywords
Project, Stakeholders, Stakeholder Management, Stakeholders Engagement, Identifying stakeholders, critical success factors