Sustainability Framework for E-Government Success: Case of WoredaNet Services in Ethiopia
| dc.contributor.advisor | Klischewski Ralf (Professor) | |
| dc.contributor.advisor | Anteneh Salehu (PhD) | |
| dc.contributor.advisor | Belachew Mesfin (PhD) | |
| dc.contributor.author | Lessa Lemma | |
| dc.date.accessioned | 2019-03-22T07:10:50Z | |
| dc.date.accessioned | 2023-11-18T12:44:16Z | |
| dc.date.available | 2019-03-22T07:10:50Z | |
| dc.date.available | 2023-11-18T12:44:16Z | |
| dc.date.issued | 2015-12 | |
| dc.description.abstract | Sustaining successful e-government initiatives is of paramount importance for governments of developing countries because failure of the initiatives in those countries is very high and this also demonstrates that the issue has been challenging and poorly understood. Despite the high failure rate, e-government initiatives still receive huge investment and this in turn necessitates a long term benefit out of the investments. Sustainability of e-government initiatives is not treated with the seriousness it deserves. As a result, opportunities that would have been available for citizens in developing countries out of those e-government initiatives have not been well exploited. This research, thus, tries to explore the potential relationship between e-government success and sustainability in an integrated manner. Based on a qualitative research methodology using multiple case study approach, this study focused on efforts to implement and sustain a G2G e-government initiative in Ethiopia and its subsequent challenges. Four districts (namely Lasta, Damot Gale, Sekela & Isara) were considered in two groups. The grouping is based on theoretical replication for different results whereas the cases within a group are based on literal replication for related results. Structurational Model of Technology was used as an analytical tool. The data analysis revealed that differences between the two groups of districts are mainly related to a set of organizational and environmental factors. This study has made both theoretical and practical contributions. In terms of theoretical contributions, the study proposes a conceptual framework based on the insights obtained from the empirical work. The conceptual framework aims at facilitating an understanding about success iv and sustainability of e-government initiatives by uncovering the relationship between the enablers of e-government success and sustainability considering the role of IT-enabled administrative processes as a potential trajectory between the two concepts. The framework attempts to address the limitations of existing models/framework for evaluating e-government success and sustainability. It demonstrates that in order to develop a comprehensive understanding of success and sustainability of e-government projects, such an analysis must incorporate the interconnectedness of enablers of e-government success and sustainability. Through this explanation, the research contributes to debates around sustainability in the context of information systems in general and e-government in particular. From the practical perspective, this study presents an in-depth investigation of a G2G in Ethiopia. Such an exploration provides the Ethiopian government with an assessment of the performance of WoredaNet and other egovernment initiatives in the country. It leads to the development of some recommendations for improving e-government in Ethiopia. Such findings are also valuable especially for other developing countries in their effort to develop e-government in their respective countries. Accordingly, the conceptual framework can serve practitioners as a quality tool to assess success and sustainability aspect of e-government initiatives. On the whole, the study provides a new perspective for understanding e-government implementation and highlights key issues which should be cautiously managed and systematically considered in order to achieve sustainability of successful e-government initiatives. Future studies attempting to deepen our understanding of success and sustainability of e-government implementations can also provide insights by extending or refining the proposed framework; conducting a quantitative research to test proposed relationships; deal with a system perspective of e-government sustainability; conducting crosscase study across nations; and making longitudinal investigation of the phenomenon among others. Keywords: e-Government success, e-Government sustainability, Sustainability Framework, Administrative processes, e-Government enablers | en_US |
| dc.identifier.uri | http://etd.aau.edu.et/handle/12345678/17086 | |
| dc.language.iso | en | en_US |
| dc.publisher | Addis Ababa University | en_US |
| dc.subject | e-Government success, | en_US |
| dc.subject | e-Government sustainability, | en_US |
| dc.subject | Sustainability Framework, | en_US |
| dc.subject | Administrative processes, | en_US |
| dc.subject | e-Government enablers | en_US |
| dc.title | Sustainability Framework for E-Government Success: Case of WoredaNet Services in Ethiopia | en_US |
| dc.type | Thesis | en_US |