He Effect of Change Management on Organizational Performance: The Case of Commercial Bank of Ethiopia, Dashen Bank and Hibret Bank Headquarters
No Thumbnail Available
Date
2025-05-12
Authors
Journal Title
Journal ISSN
Volume Title
Publisher
AAU
Abstract
The main objective of this thesis was to investigate the effect of change management on
organizational performance in the Case of Commercial Bank of Ethiopia, Dashen Bank and
Hibret Bank Headquarters. The study used quantitative research approach, both descriptive
research and explanatory research design due to its intent to find the effect of the
independent variables change management such as technological change, structural change,
organizational culture change, and human resource management change on the dependent
variable organizational performance. This study used proportionate stratified sampling and
simple random sampling technique. Primary data was collected through structured
questionnaires and also secondary source was collected from different company profiles,
books and websites which dictate regarding the study. The study also used a cross-sectional
research survey, in which data from respondents was gathered at a single point in time. In
this study, a total of 342 questionnaires were provided to the respondents working under
CBE, DB and HB headquarters and 310 was appropriately filled and returned. To analyze
the collected data through questionnaires from the respondents, the researcher used SPSS
version 23. The researcher used descriptive statistics to describe & summarizing data and
inferential statistic such as correlation analysis and multiple linear regressions analysis.
Accordingly, the Pearson correlation test revealed that all the four independent variables
have a positive relationship with dependent variable organizational performance. The
regression result confirmed that, all the independent variables (i.e. as technological change,
structural change, organizational culture change, and human resource management change)
have positive and significant impact on the organizational performance. The ANOVA test
result also confirmed that, the prediction powers of the change management components are
found to be statistically significant. The findings underscore the importance of a holistic
approach to change management, where diverse components are synergistically integrated to
drive performance improvements. For organizations like CBE, DB and HB, should adopt
comprehensive change management strategies is crucial for sustaining growth, achieving
strategic goals, and maintaining a competitive edge in a dynamic market environment