Adoption of Electronic Banking Business Practice and Its User Service Challenges: The Case of Buna Bank S.C Addis Ababa
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Date
2023-07
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Addis Ababa University
Abstract
The purpose of this research was to assess the Adoption of electronic banking business practice and its user service challenges and enablers: the case of Buna bank S.C. The approached to inquiry, and purposive sampling techniques were used to represent a finite population. As a result, out of a total population of 130,000 of these studies were conducted, with 311 from buna bank customers in the south district. The Data were collected from primary and secondary sources and presented by using descriptive statistical tools and inferential statistics. The geographic scope of the study is limited in Addis Ababa south district Buna bank customers). The finding of the study shows of e-banking business practices are influential level special the mobile banking and Debit card practice very influential factors, e-banking practices Technological and customer awareness challenges well identified from customer perception. The enabler is an influential mean result. Therefore: hypothesis result of e-banking challenge (Lack of appropriate legal and regulatory frameworks for e-banking, Technological challenges and Changing bank landscape / habits are accepted). Lack of customer awareness is Rejected because the significant value is 0 and the beta result is positive. Enabler of e-banking practice hypothesis results were found positive (Government commitment, Opportunity e-banking business, Use of agent and usability e-banking and Website quality of E-banking) all those are accepted
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E-banking business Practice