An Assessment on the Challenges and Achievements of BPR Implementation in the Oromia Civil Service and Good Governance Bureau

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Date

2012-06

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Addis Ababa University

Abstract

World political economies are experiencing dynamic transformations that require substantial adjustments in the way and manner public organizations operate. Thus, BPR has been emerged and offered to help mediate this transition among other managing techniques for it is found to be the more prominent systems of mapping and adapting to the realities of this new and complex order of the world. Moreover, as a philosophy and a strategy geared towards enhancing government working system, BPR implementation and practice have now been either considered or adopted in the agenda of renewal of public sector organizations among developed and developing countries, both at the local and national levels. Accordingly, the Oromia Civil Service and Good Governance Bureau has viewed BPR as part of a shopping list of aspirant paradigms that prescribe the ways and approaches to reverse the tide of incompetence, inefficiency, redundancy, rigidity and problematic ways of service delivery of the Oromia region bureaucracy (civil service) including itself. As result, this study is done with the main objective of assessing the major achievements gained and challenges encountered while implementing BPR. To do so, this study employed qualitative research approach particularly descriptive survey in order to get better and deep information. Besides, both primary and secondary data sources were used to examine the issue under discussion. To this end, questionnaire survey was administered by performers. In addition, to better triangulate the study findings interview with key official informants was held as well as personal observation was undertaken. Accordingly, the study result shows that despite few encouraging achievements were registered, multifaceted challenges has been encountered. For instance among major challenges, lack of top management focus and involvement, lack of continuous monitoring and evaluation, lack coordination and communication, absence of incentives etc are worth mentioning among many other challenges identified. Finally, the study concluded by providing possible recommendations such as top management should be committed and be responsible for their action, provision of visible support to performers, proper incentives etc that may help to address those challenges and keep on maintaining the achievements registered so far. Key words : Public Sector, Business Process Reengineering, Implementation, Challenges

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Keywords

public sector, Business Process reengineering, Implementation, Challenges

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