An Assessment on the Challenges and Achievements of BPR Implementation in the Oromia Civil Service and Good Governance Bureau
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Date
2012-06
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Journal ISSN
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Publisher
Addis Ababa University
Abstract
World political economies are experiencing dynamic transformations that require substantial adjustments in the
way and manner public organizations operate. Thus, BPR has been emerged and offered to help mediate this
transition among other managing techniques for it is found to be the more prominent systems of mapping and
adapting to the realities of this new and complex order of the world. Moreover, as a philosophy and a strategy
geared towards enhancing government working system, BPR implementation and practice have now been either
considered or adopted in the agenda of renewal of public sector organizations among developed and developing
countries, both at the local and national levels.
Accordingly, the Oromia Civil Service and Good Governance Bureau has viewed BPR as part of a shopping list
of aspirant paradigms that prescribe the ways and approaches to reverse the tide of incompetence, inefficiency,
redundancy, rigidity and problematic ways of service delivery of the Oromia region bureaucracy (civil service)
including itself. As result, this study is done with the main objective of assessing the major achievements gained and
challenges encountered while implementing BPR. To do so, this study employed qualitative research approach
particularly descriptive survey in order to get better and deep information. Besides, both primary and secondary
data sources were used to examine the issue under discussion. To this end, questionnaire survey was administered
by performers.
In addition, to better triangulate the study findings interview with key official informants was held as well as
personal observation was undertaken. Accordingly, the study result shows that despite few encouraging
achievements were registered, multifaceted challenges has been encountered. For instance among major challenges,
lack of top management focus and involvement, lack of continuous monitoring and evaluation, lack coordination
and communication, absence of incentives etc are worth mentioning among many other challenges identified.
Finally, the study concluded by providing possible recommendations such as top management should be committed
and be responsible for their action, provision of visible support to performers, proper incentives etc that may help to
address those challenges and keep on maintaining the achievements registered so far.
Key
words :
Public
Sector,
Business
Process
Reengineering,
Implementation,
Challenges
Description
Keywords
public sector, Business Process reengineering, Implementation, Challenges