Assessment of Monitoring and Evaluation Practice: The Case of Bank of Abyssinia IT Projects
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Date
2023-06
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Addis Ababa University
Abstract
This descriptive study aimed to assess the monitoring and evaluation (M&E) practices employed by the Bank of Abyssinia in managing its Information Technology (IT) projects. The study utilized both quantitative and qualitative data analysis techniques-based o purposive sampling, with quantitative data analyzed using SPSS 29. The findings revealed the current M&E practices implemented by the bank and identified areas that require improvement. The study employed a mixed-methods approach, collecting data through surveys, interviews, and document reviews. The quantitative data were gathered from a sample of IT project managers and professionals within the bank, while the qualitative data were obtained through interviews with key stakeholders involved in the M&E process. SPSS 29 was used for quantitative data analysis, allowing for statistical interpretation and comparison. The results indicated that the Bank of Abyssinia utilizes various M&E practices in managing its IT projects. It was observed that the bank provides M&E training to its staff, employs specific M&E tools, and involves stakeholders in the monitoring and evaluation process. However, the findings revealed that the current practices were assessed to be at a moderate level. The study identified areas in need of improvement within the bank's M&E practices. Recommendations include tailored M&E training to enhance staff knowledge and skills, as well as the adoption of modern technologies as tools to streamline and strengthen the monitoring and evaluation process. The findings indicate that while the bank employs various M&E practices, there is a need for improvement across several areas. Tailored training and the adoption of modern technologies were identified as crucial factors to enhance the effectiveness of M&E practices within the bank. These findings contribute to the existing body of knowledge on M&E practices in the banking sector and provide valuable insights for organizations seeking to strengthen their IT project management processes
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Keywords
Descriptive research design, Purposive Sampling