Assessment of Monitoring and Evaluation Practices of Ethio-Telecom Expansion Project
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Date
2020-10
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Addis Ababa University
Abstract
Assessment of monitor and evaluation practices used to extract relevant information from
past and ongoing activities for programmatic and future planning. This project was asses
monitoring and evaluation practices in ethio-telecom expansion project and determine
the factors that affect its effectiveness. A descriptive type of study with purposive
sampling technique; based on the criteria of their prior knowledge, capacity and
experience of monitoring and evaluation was used to assess monitoring and evaluation
practices. Both quantitative and qualitative research design used to collect data.
According to the survey, the project has well planned and scheduled but has no wellestablished monitor and evaluation system. Individuals task roles and responsibilities of
staff are not clearly indicated in the plan and have not a complete monitor and
evaluation plan document. The study also indicated that most of the time monitor and
evaluation is undertaken weekly. It was also found out monitor and evaluation results
mainly used for managing project change requests, project improvement, decision
making and budget allocation. The effectiveness of the project due to monitor and
evaluation practices were affected by lack of skilled human resource, poor management
support, lack of stakeholder engagement and inadequacy of budget allocated. The
company has its own limitation in completing the expansion projects within planned
budget, scope, time and quality. Therefore, based on the findings, it is suggested that
ethio-telecom should develop a well-established monitor and evaluation system and it
should produce project monitor and evaluation plan document to guide M&E activity.
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Keywords
Monitoring and Evaluation, Decision making, Project improvement