Relationship between Organizational Climate and Employees’ Job Satisfaction in the Ethiopian Revenues and Customs Authority.

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Date

2015-05

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Addis Ababa University

Abstract

Dynamics and conducive organizational climate is mandatory for the contemporary organizations to have satisfied and productive employees under the intense of global completion. Realizing this, the main aim of this research was to determine the relationship between organizational climate and employees’ job satisfaction in Ethiopian Revenues and Customs Authority and recommend the bureau to improve the poorly perceived areas of its climate. Stratified sampling based on job level was used to make the population representative in each stratum. A total of 307 copies of questionnaires were administered to head office and 3 selected branches but only 249 (81.1%) were returned and used for analysis. The study made use of descriptive and inferential statics to obtain the results. Among all organizational climate variables, salary package is the most poorly perceived by the employees with mean 2.41, and percentage score (35.25%) which is by far below the average score (50%). The results of correlation coefficient statics revealed that there is a significant positive relationship between organizational climate and employees’ job satisfaction (r=0.459, n=249, p=.000, (2 tailed).Besides the analysis under taken to identify the perception of different groups to their organization’s climate and job satisfaction based on their job level /position/ indicates that the they perceived their organization’s climate in different ways (F (2, 246,) =11.124,p = .000). However, the analysis conducted to see the perception of the participants by their tenure revealed that the employees perceived their climate in the same way (F (3, 245) = 0. 696, p= 0.56). The T-test results concerning the perception of male and female toward their organizational climate indicates that they perceived their climate in different ways,(p=0.044). Finally, the study concluded by providing possible recommendations such as the managements must take immediate adjustment to the climate dimensions scored below average (50%) and special attention must be given to senior officer employees as they poorly perceived their organization climate. It is recommended that the organization has to create opportunities that allow senior officers to management position or to any other career advancement.

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Ethiopian Revenues, and Customs Authority

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