Relationship between Organizational Climate and Employees’ Job Satisfaction in the Ethiopian Revenues and Customs Authority.
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Date
2015-05
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Addis Ababa University
Abstract
Dynamics and conducive organizational climate is mandatory for the contemporary
organizations to have satisfied and productive employees under the intense of global completion.
Realizing this, the main aim of this research was to determine the relationship between
organizational climate and employees’ job satisfaction in Ethiopian Revenues and Customs
Authority and recommend the bureau to improve the poorly perceived areas of its climate.
Stratified sampling based on job level was used to make the population representative in each
stratum. A total of 307 copies of questionnaires were administered to head office and 3 selected
branches but only 249 (81.1%) were returned and used for analysis. The study made use of
descriptive and inferential statics to obtain the results.
Among all organizational climate variables, salary package is the most poorly perceived by the
employees with mean 2.41, and percentage score (35.25%) which is by far below the average
score (50%). The results of correlation coefficient statics revealed that there is a significant
positive relationship between organizational climate and employees’ job satisfaction (r=0.459,
n=249, p=.000, (2 tailed).Besides the analysis under taken to identify the perception of different
groups to their organization’s climate and job satisfaction based on their job level /position/
indicates that the they perceived their organization’s climate in different ways (F (2, 246,)
=11.124,p = .000). However, the analysis conducted to see the perception of the participants by
their tenure revealed that the employees perceived their climate in the same way (F (3, 245) = 0.
696, p= 0.56). The T-test results concerning the perception of male and female toward their
organizational climate indicates that they perceived their climate in different ways,(p=0.044).
Finally, the study concluded by providing possible recommendations such as the managements
must take immediate adjustment to the climate dimensions scored below average (50%) and
special attention must be given to senior officer employees as they poorly perceived their
organization climate. It is recommended that the organization has to create opportunities that
allow senior officers to management position or to any other career advancement.
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Keywords
Ethiopian Revenues, and Customs Authority