Factors Affecting Customer’s Adoption of Internet Banking: In Case of Commercial Bank of Ethiopia
| dc.contributor.advisor | Andualem, Getie (PhD) | |
| dc.contributor.author | Degu, Yoseph | |
| dc.date.accessioned | 2018-10-25T10:55:28Z | |
| dc.date.accessioned | 2023-11-04T14:07:38Z | |
| dc.date.available | 2018-10-25T10:55:28Z | |
| dc.date.available | 2023-11-04T14:07:38Z | |
| dc.date.issued | 2017-05-22 | |
| dc.description.abstract | This study investigates the factors that affect customer adoption of internet banking on Commercial Bank of Ethiopia Addis Ababa city branches. The variables were chosen based on findings from the previous literatures. A mixed research approach and explanatory design were adopted in carrying out this research. Secondary time series data were collected from E-payment department reports and performance reports of the bank. In addition, use internal portal’s and links. Multiple linear regression equation was used to estimate the model using SPSS version 20 software. The results obtained from regression output indicated that among the studied variables, Perceived usefulness, ease of use, prior internet knowledge, intention to use and convenience were found to be statistically significant determinant of adoption of internet banking. On the other hand, perceived risks were statistically insignificant in affecting adoption of internet banking. The study suggests that focusing on these internet banking variables could further reduce the probability of default while customer adoption of internet banking | en_US |
| dc.identifier.uri | http://etd.aau.edu.et/handle/123456789/13218 | |
| dc.language.iso | en_US | en_US |
| dc.subject | Commercial Bank of Ethiopia | en_US |
| dc.subject | Perceived usefulness | en_US |
| dc.subject | ease of use | en_US |
| dc.title | Factors Affecting Customer’s Adoption of Internet Banking: In Case of Commercial Bank of Ethiopia | en_US |
| dc.type | Thesis | en_US |