The Effect of Staff Turnover Intention on Project Success Metrics: Time, Cost and Quality The Case Study of Exadata Machine Deployment Project at Commercial Bank of Ethiopia
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Date
2024-10
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Addis Ababa University
Abstract
Project success is crucial for organizations to achieve their strategic objectives and sustain a competitive edge. However, despite its importance, numerous challenges can impede a project’s progress, one challenge being staff turnover intention. A significant yet often underestimated issue.
This study investigates the effect staff turnover intention has on the three project success metrics: time, cost and quality on the Exadata Machine Deployment Project at the Commercial Bank of Ethiopia, CBE. The project team was formulated from within and outside of the bank and it was kicked off on December 2023 with a total of 67 members.
The problem of the study roots from high turnover intention of employees seen around IT and project areas driven by dissatisfaction, leading to a loss of commitment crucial for project success.
An explanatory research design with a quantitative approach was used in the study to better understand and examine the phenomenon. A questionnaire survey via google form was used to obtain data from the target population of 67 members. A valid and reliable o 67 questionnaires were distributed via email; 51 of them were fully completed and returned. Descriptive statistics and Linear Regression analysis were used to analyze the data using SPSS software version 29.0. The result of the descriptive analysis indicated there a moderate level of staff turnover intention within the project team and staff turnover intention significantly impacts project success metrics, with higher turnover intentions leading to increased project time and cost, and decreased quality. These outcomes highlight the influence of staff turnover intention on the project’s three metrics and the consequent necessity for management to address this issue proactively.
The study also provides empirical evidence on the detrimental effects of staff turnover intention and underscores how important addressing staff turnover intention is and concludes that managing staff turnover intention is crucial for project success with recommended strategies such as improving working conditions, enhancing employee engagement, and investing in training and quality assurance processes.
Key words:IT Project Success Metrics,Staff Turnover Intention, CBE(Commercial Bank of Ethiopia)