The Impact of Business Process Reengineering Implementation on the Human Resource Dimension: A Preliminary Assessment Based on the Experiences of Selected Public Institutions

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Addis Ababa University


This study is about the preliminary assessment of the perceived impact of Business Process Reengineering implementation on the human resource dimensions in selected public institutions. It is a survey research. The target population of the study was the employees of the selected institutions, namely Ministry of Capacity Building (MOCB) Ministry of Education (MOE), Ministry of Trade and Industry (MOTI) and Ethiopian Civil Service College (ECSC). A sample size of 70 out of 700 employees was taken. The relevant data was collected through survey questionnaire and random sampling technique was employed when distributing the survey questionnaires. Out of the 70 questionnaires distributed to the randomly selected employees, 55 were properly completed and returned. This represents a response rate of approximately 78.6% from the distributed questionnaires. The data was analyzed by using descriptive statistics and inferences were made accordingly. Major findings revealed that the impact of BPR implementation in the selected organizations was negative in most core human resource dimensions (i.e. reward, promotion, work life, etc,), except empowerment and career development. Some recommendations that might enable BPR to be a reliable vehicle in the process of achieving effectiveness and efficiency in public institutions in the long run are presented.



Business Process