The Impact of Business Process Reengineering Implementation on the Human Resource Dimension: A Preliminary Assessment Based on the Experiences of Selected Public Institutions
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Date
2010-06
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Addis Ababa University
Abstract
This study is about the preliminary assessment of the perceived impact of Business Process
Reengineering implementation on the human resource dimensions in selected public institutions.
It is a survey research. The target population of the study was the employees of the selected
institutions, namely Ministry of Capacity Building (MOCB) Ministry of Education (MOE),
Ministry of Trade and Industry (MOTI) and Ethiopian Civil Service College (ECSC). A sample
size of 70 out of 700 employees was taken. The relevant data was collected through survey
questionnaire and random sampling technique was employed when distributing the survey
questionnaires.
Out of the 70 questionnaires distributed to the randomly selected employees, 55 were properly
completed and returned. This represents a response rate of approximately 78.6% from the
distributed questionnaires. The data was analyzed by using descriptive statistics and inferences
were made accordingly.
Major findings revealed that the impact of BPR implementation in the selected organizations
was negative in most core human resource dimensions (i.e. reward, promotion, work life, etc,),
except empowerment and career development. Some recommendations that might enable BPR to
be a reliable vehicle in the process of achieving effectiveness and efficiency in public institutions
in the long run are presented.
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Keywords
Business Process