Information technology's contribution to the improvement of product quality in manufacturing firms of Ethiopia" Under

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For the today's market competition customer's satisfaction is almost the major concern of market participants. Basically customers need to be satisfied through the products quality that they are consuming. Manufacturers to improve their product quality are now advised to implement information technology in their manufacturing process. However, since there are literatures mainly focusing on information technology's contribution to firm's overall performance and financial performance only, this project extends its scope to address the contribution that information technology has for products quality. With this aim, firms are contacted and the result found shows that the use of information technology is significantly contributing to the products quality through its involvement in manufacturing process


A project report submitted to the school of Graduate Studies in partial fulfillment of the requirements for the Degree of Master of Business Administration in department of Management


improvement of product quality, manufacturing firms of Ethiopia