Assessment of Factors Affecting Virtual Project Teams’ Success During COVID -19: The Case of Consortium of Christian Relief and Development Associations (CCRDA)

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Addis Ababa University


This study aims to assess some selected factors that affect the success of virtual project teams during COVID-19. The assessment is done by taking an organization called the Consortium of Christian Relief and Development Associations (CCRDA) as a case study. The objective of the study is on assessing how 5 selected factors affect virtual project teams’ success namely trust, communication, leadership, goal setting, and technology by taking the CSO and NGO organization as a case study. A quantitative, close-ended questionnaire with project professionals (project managers, leaders, coordinators, officers) was used to assess their experience concerning the topic in question. The data collected through the questionnaire was quantitatively evaluated using descriptive statistics such as frequency, percentage, mean, and standard deviation using SPSS version 26 software and Google Docs. The descriptive analysis result of 30 questionnaire responses showed the organization and its virtual project team members having somewhat trust amongst themselves and their leaders even though they had tough time building relationships. Furthermore, they have a well-established communication channel though they didn’t always have guidelines of communication. Leaders of these groups were praised for following up with the members and encouraging but sometimes lack in managing virtual teams and building trust among members. The teams have well-established goals and objectives though most members don’t always involve in goal setting. Technology wasn’t always available and training wasn’t always given but technology has enhanced their communication and feedback. This study provides quantitative results as to how the aforementioned variables affect the success of virtual project teams. The study recommends for the organization to focus on building trust amongst team members and enhance their technology tools for better utilization by virtual project teams.



project management, virtual project management, virtual project teams, trust, leadership, communication