Assessing Practice Of Risk Management In It Projects: The Case Of Ethiopian Airlines Digital Project Management Office
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Date
2020-06
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Addis Ababa University
Abstract
The aim of this project work was to assess the practice risk management of IT projects in
Ethiopian Airlines Digital Project Management Office (PMO) by examining risk management
processes such as risk management planning, risk identification, risk response, and risk
monitoring and control. Managing risks and preparing risk management plan will help the
project to identify and estimate the level of the impact of the risk and help for prior preparation
to risk impacts. The study applied descriptive research design and used both questionnaires and
semi-structured interviews as an instrument to collect primary data, while project reports, risk
register, and project plan were used as sources of secondary data. A mixed approach was used
to answer the research questions. A Census survey was conducted to gather the data and
questionnaire distributed through email from three departments with a population size of 54.
Semi structure interview was employed for the project managers, department managers, and
project team leaders and managers. Data were analyzed with the use of SPSS version 23
software using statistical tools of frequency, percentage, mean score, and standard deviation.
The result summarized the analysis of risk management practice, risk planning, risk
identification, risk analysis, risk response, and risk monitoring and controlling. The finding
showed that the mean value for each risk management process was moderate. Most of the risk
management practices were used with some differences between theoretical risk management
and actual practice of risk management in the study area. Hence, the organization is expected to
do more improvement to reach the benchmark best practice level.
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Keywords
Risk management, project Management digital, risk planning risk identification, risk analysis, risk response, risk monitoring and control.