Practices and Challenges of Balanced Score Card Implementation in Nifas Silk Lafto Sub-City Education Offices
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Date
2019-06
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Addis Ababa University
Abstract
Balanced scorecard is a tool that translates an organization’s mission and strategy in to a
comprehensive set of performance measures that provides the framework for a strategic
measurement and management system. The main purpose of this research study was to
investigate the challenges and prospects of BSC implementation with the intention to put ground
for better achievements in Public Service and Human Resource Development Offices at
KolfeKeranio Sub-City and Wereda level. Descriptive research design was used with mixed
research approach. Questionnaires and interview were employed as data collection instruments
to collect primary data and document review was used to serve as secondary data source.The
major findings of this research study were partial common understanding about BSC strategy,
BSC strategies were not equally institutionalized,lack of participation in employees in the
implementation process of BSC, the offices partially linked the strategy scorecard plan to
budget, the knowledge and skill training given on BSC implementation was inadequate, the role
of heads of the offices involvement and mobilization in the BSC implementation was rated as
lowThe mainfactors contributed to challenges BSC implementation were lack of leaders’
attention, the presence of skill gap, lack of accountability, and commitment and low interest of
the responsible officers to support other employees. By taking into consideration the major
findings, the researcher has concluded that the Offices did not take the necessary efforts to the
required level in acting appropriately to curve the major challenges and to mitigate the major
causes of challenges in the realization of BSC. Therefore, the Offices should to sustain all its
current strengths, and improve its limitations in the most efficient and effective way to cope up
this competitive and dynamic environment.
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Education