The Effect of Customs Automation on Cargo Clearance Efficiency: The Case of Addis Ababa Kality Customs, Ethiopia
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Date
2024-06
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Addis Ababa University
Abstract
The main objective of this research was to investigate the effect of customs automation system on cargo clearance efficiency. Quantitative approach and explanatory study design was used in the study. A sample of 109 customs officers and 51 customs clearing agents were considered. A total of 160 questionnaires with Likert scale were distributed and 148(92.5%) questionnaires were returned. Collected data was processed using SPSS version 27 software. Correlation, multiple regression as well as descriptive statistical methods were applied to analyze the data. The study concluded that the electronic Transit system had a positive effect on cargo clearance efficiency while electronic documents submission and monitoring system had moderate positive correlation with cargo clearance efficiency. Both electronic customs clearance systems and electronic single window systems had significant positive effects on cargo clearance efficiency. The study recommends continuous employee and stakeholders training, GPS-based tracking systems, modern cargo scanning machines, ICT infrastructure, and improved collaboration with regulatory agencies to enhance customs automation features and as a result improve cargo clearance efficiency.
Key Words: Customs clearance, Customs Automation, single window