Assessment of Quality Management System Practices on ISO 9001:2015 Certified Contractors in Addis Ababa, Ethiopia

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Addis Ababa University


Since the past twenty years, ISO 9001 standard has shown its capacities to bring down cost, increase efficiency, and fulfill clients in the organizations. Even though ISO 9001:2015 standard has demonstrated its advantages to various areas in all over the world, there is still discussion among researchers and practitioners concerning the effectiveness of applying ISO 9001:2015 in construction projects. The objective of this research is to assess the current practice and benefits of implementing ISO 9001 Quality Management System in Addis Ababa construction companies, to identify the problems faced by construction companies in implementing ISO 9001 Quality Management System and to identify the strategies adopted by the ISO certified construction companies in overcoming or minimizing the implementation problems. As part of the approaches to achieve these objectives, the study used different literature reviews. Questionnaire and interview approach has been selected to collect data for this research. The key findings of this research showed that the QMS has improved the overall organization performance in terms of documentation as well as productivity. The general approach for improving processes and products is quality improvement. Quality control activities are carried out to minimize defects during processing. Quality assurance is a process of meeting international standards to assure product and process quality. Audits and reviews are used to improve the quality of a company's quality management system. Although aspects such as quality manuals, quality procedures, and customer satisfaction are mentioned in the main components, more focus is needed. It also showed that they have benefited from implementing the QMS, however there was still room for improvement in attending the key performance indicators and fully integrating the ISO principles and requirements within the construction industry.



Contractors, Customer Satisfaction, ISO 9001:2015, Quality Management System