Assessment Of Balanced Scorecard Implementation: The Case Of Selected Sectores Of Kirkos Sub City Administration
No Thumbnail Available
Date
2020-06
Authors
Journal Title
Journal ISSN
Volume Title
Publisher
A.A.U
Abstract
The purpose of this study was to assess the balanced scorecard implementation on the selected sectors of Kirkos sub city. The study is of great importance to public sectors, government and other stakeholder. The study used descriptive and explanatory research method and 133 sample respondents from the 147 sample populations were participated. Data collection was done through questionnaire and interview from primary sources and some from secondary sources. For the selection of sample of population the stratified sampling technique of probability sampling was used. Data analysis was done using SPSS version 24 and interpretation and findings were presented by descriptive analysis and inferential statistics. Findings from qualitative analysis were presented by narration briefly. The study found that the customer perspective had slight negative influence on the performance measurement of the organization, but the other three perspectives had significant positive impact on the performance measurement of the organization. The study recommends sectors of under study to give adequate and practical training for all stakeholders both on knowledge attitude towards BSC implementation to increase efficiency, measure performance according to the activities weighed and cascaded to the workers, link performance measurement to strategy to increase efficiency, make uniformity in planning and in cascading, link high performance with rewarding system through accurate performance measurement, give attention to improve customer perspective
Description
A Thesis Submitted to the College of Business and Economics in Partial Fulfillment of the Requirement for the Degree of Master of Business Administration
Keywords
Balanced Scorecard, Performance Measurement, Performance Management