Assessment of Infrastructural Integration of Public Transport System and Its Effect on Service Provision: The Case of Mexico Area Addis Ababa
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Date
2023-06-01
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Addis Ababa University
Abstract
Public transport interchange integration is essential in easing the drawbacks that arises form
making transfers. Ease of movement is the driving force of city development. Well integrated
interchange smoothens trips and promotes business and educations to flourish. and so the
planning process must be done with that notion behind. This study is targeted at investigating the
Mexico area public transport interchanges to check for level of integration, user satisfaction and
driving factors. The study location is in Addis Ababa’s heart and near its central business district,
which is the Mexico terminal stations. These stations are grouped in to six zones with varying trip
direction/destination. In order to conduct the study a survey was conducted intercepting 428
transport users. The survey used variables to measure walking distance and a 5-point Likert
scaling for service satisfaction. In addition, to get to the back story and planning process
government stakeholders at Addis Ababa city transport bureau were interviewed. The results of
the study revealed an average transfer distance of 364 meters crossing as much as three streets to
make transfers. The discovered walking distance measures longer than conventional transport
depo facility. Furthermore, the observed service was rated poorly across 18 variables that checked
for information, time, movement, access, convenience, safety and emergency procedure.
Moreover, it was revealed that government priority has shifted away from planning and executing
transport interchanges to acquiring new fleets. Another point that was discovered was the change
in administration and its consequence. As new administration arrived political will shifted away
from interchange planning. The last finding of this study was lack of accountability towards
negative actors on site. There was no solution provided after a significant portion of one of the
stations was engulfed with construction. Even though a pilot project at Merkato showed how
integration can be solved it quickly fail to administrative defects that officials pointed could
hamper healthy operation. This study recommends the planning of a one roof interchange where
users experience is part of the planning process.
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Keywords
Infrastructural integration, user experience, administrative process