The Role of Knowledge Management in Enhancing Organizational Performance; The Case of Selected International NGOs Operating in Addis Ababa

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Addis Ababa University


Knowledge management is a process that transforms individual knowledge into organizational knowledge. The effective management of knowledge resources/components is a key imperative for firms that want to leverage their knowledge management components assets and improved performance. The aim of this paper is to show that through information technology, organizational culture and organizational knowledge can enhance organizational performance in positively way and descriptively investigated through questionnaire. Targeting population is employees of the seven international NGO operating in Ethiopia at Addis Ababa city, sample size was determined through by their employee’s number that accompany with their operational activities by making peer assessment and my colleague working in organization that used to collect the data on time bases. Questionnaires is employed to collect the primary data from study participant of the four international NGOs operating in Addis Ababa within 110 employees of sample size and the data was also analyzed using manuscript analysis and direct quotation. Therefore, the study revealed the strengths and shortcomings of the current knowledge management components practices in these selected organizations for their better efficiency and success of projects. The medium level of awareness and acceptance of the concept and practice of knowledge management by the employees of these organizations are identified as prospect by this research. In addition, owing to the lack of an overall knowledge management policy or strategy, different organization pursue the practice of knowledge management factors in their own way, with some of them barely making use of the knowledge management component system portal. This situation calls for organizational efforts to reinforce the practice of knowledge management by formulating comprehensive knowledge management policy/strategy compatible with organizational strategy, enhance the level of employee awareness regarding the concepts and benefits of knowledge management, implement formal knowledge management means and relive employees from work burden by reallocating organizational resources so as to enable them to actively take part in knowledge management element activities that improved organizational performance. Besides, rewarding effective organizational knowledge and culture activities and providing with adequate information technology infrastructure to adventure it have also vital contribution for positively effect of organizational performance. Keywords: knowledge management, information technology, organizational culture, organizational knowledge, workforce diversity, organizational performance.



knowledge management, information technology, organizational culture, organizational knowledge, workforce diversity, organizational performance