The Challenge and Prospects of Dispute Settlement Mechanisms in Addis Ababa Civil Service Agency
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Date
2015-10
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Addis Ababa University
Abstract
This research thesis deployed a predominantly qualitative approach using a
combination of survey and interviews in addition to an extensive literature review,
publically available report and documents on dispute settlement mechanism
between the government and its employees.
The thesis presents how dispute settle between the employee and the agency of
civil service in Addis Ababa, it address the key issues of why workplace disputes
fail to be resolved, it also probe the reason why there is high rate of dispute and
the number of referral to the civil service administrative tribunal for dispute
settlement increased.
The thesis found that dispute over the work place commonly referred to
administrative tribunal rather than being resolved in the organization of public
facilities because of lack of knowledge and skills of the current rules and
regulation dispute settlement mechanism, also lack of commitment and ethical
behavior of the leadership. This leads to increasing wastage of time and
resource as well as defects in delivering workplace justice.
The thesis also analyzed the operating procedures of the discipline and
grievance handling procedures, which may contribute to the large number of
disputes. According to the finding majority of the employees have inadequate
knowledge about the discipline and grievance handling procedures, besides this
their organization doesn’taccess the rules and regulation of organization in order
to avoid indiscipline.
Work place dispute are best resolved in the organization. Only after a failure to
resolve a matter of work place do disputant have the option of referring their
conflict to an external civil service tribunal at Addis Ababa Civil Service Agency.
Finally, the result of this study contributes to how the government dispute
settlement mechanism system challenges, improves and the creation of
conducive working environment in public organization
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Keywords
Service agency, Mechanisms