The Role Of Supply Chain Management Practices in operational Performance Of MRO; The Case Of Ethiopian Airlines

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Addis Ababa University


Supply chain management (SCM) is one of the most important tools that companies use to develop their performances. The basic objective of this research was to study the role of SCM Practices inthe operational performance of the ET MRO. To study the role of supply chain management practices in theoperational performance, five key dimensions of SCM practices (Customer relationshipmanagement, supplier relationshipmanagement, internal integration, information sharing and information quality) were used as independent variables, while time and quality variables were used as an indicator of theoperational performance. A sample of 117 employees was taken from a target population of 516 employees. Aquestionnaire and interview were used as a research tool for the collection of data. Baseline data was found from some key informants and also from secondary data.Collected data were analyzed through SPSS version 23 by running frequencies, mean score and linear regression. Main findings of the study revealed that there is a high level of practical implementation of SCM practices specially on the important dimensions’ customer relationship management and internal integration in the Ethiopian airlinesSCM and that they all have a significant and positive effect in the operational performance of the ET MRO, that is they improved the organization’s performance in terms of lowering the TAT of aircrafts and components and that improving the maintenance quality. A combination of all the five practices studied had a stronger effect on MRO performance.



Operational performance, Supply chain management, Supply chain management