Effectiveness of Business Process automation & Implementation Assessment: The case of ethio telecom
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Date
2021-06
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Publisher
A.A.U
Abstract
With the growing complex telecommunication services provision in modern organizations
effectiveness of business process automation & implementation is a vital and critical activity of
an organization. The main objective of this study is to identify the effectiveness of business
process automation and implementation assessment in functional areas which are called
divisions at ethio telecom. A formal theoretical framework is designed based on the dependent
and independent variables. After this research at the company and division level, it will figure
out what is the reason and gaps for business process implementation, and its automation
assessment. Methodology of the study is using primary and secondary data which directly
distrusted questionnaire and asked for the organization managements by using stratified
sampling methods for the category of strata were Directors & managers, supervisors and
selected employees. The major findings of the study were lack of awareness in the
implementation of effective business processes, lack of categorization of business process into a
core, critical and non-critical to help implements focus and prioritize. Unable to get the correct
system/tools for the better implementation of the business process. Lack of poor follow-up and
support from the management at all levels and lack of giving training on the policy strategy and
business processes plan problems, alignment business process implementation not fully done.
Description
Keywords
Business process automation, Business process improvement, Level of awareness on company business process