Evaluation of the Design and Implementation of Decentralized Billing System Project and its Impact on Change Management Process. A Case Study of Eepco.
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Date
2007-07
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Addis Ababa University
Abstract
The intention of any change is to move an organization from its current state to a more desirable
state. However, pursuing change and transforming organizations is hard work. Many change
initiatives fail because either culture does not ready to accept change or the change process was
not administrated properly. Some successful Corporations like EEPCO, may fail in some aspect
of their change management process. Change can be emanated due to external environment
pressure, Regulatory environment, business objective (goals, strategies, and requirements), result
of audit or risk assessment, operational problem or change in performance or capacity
requirements. The main issue is the change must be addressed and managed effectively. This
paper is to evaluate the effectiveness of the design and implementation of EEPCO’s billing
system. The study focuses on the effort made to identify the problem and design an effective
billing system and the implementation of the designed system to change the old IBM based
AS/400 system. The problems associated with this change process and the reaction from
responsible bodies was assessed. This study identifies that; there were problems in the change
management of the case under consideration. It was suggested that to tackle the identified
problems and to purse additional changes management should take corrective action promptly.
This may enable change to be understood as a continuous phenomenon. I believe that, the paper
will not adequately address all the problems of the change process of the billing project.
However, the paper will trigger the sluggish management to reconsider the problems and to put
some influences to create sense of urgency to act as energetic leader to overcome the problems.
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Keywords
Design and Implimentation, of Decentralized Billing System Project