Last Mile Delivery Practices, Challenges and Performance of Anti-Psychaitric Drugs at The Ethiopian Pharmaceutical Supply Services to Public Hospitals in Addis Ababa, Ethiopia
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Date
2024-11
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Addis Ababa University
Abstract
The main objective of the study was to assess the new research area last mile delivery from practice, performance and challenge perspectives for Anti – Psychiatric drugs at the Ethiopian Pharmaceutical Supply Services to Public Hospital in Addis Ababa Ethiopia. The study used both quantitative and qualitative data for research approach with Descriptive and Explanatory type of research design. The research primary data was collected from EPSS and Public hospital professionals which most of them were pharmacists. The structured questionnaire was given to twelve public hospitals and EPSS professionals from Addis Ababa hub. Each questionnaire was provided to pharmacy heads, different pharmacy unit coordinators, supply chain managers and facility managers accordingly and then were filled and returned. Interview questions for key informants were used to assess more information on last mile delivery practices. Alfarra, W.A., based weighing scale was used for the analysis of descriptive statistics. The findings of the study shows the organization overall moderate performance towards the activities with better performance on facility technology, as the same time the last mile delivery were moderately practiced by the organizations while operation and ware house were highly practiced coming to man power and product related challenges both of them showed moderate influence on anti – psychiatric drugs delivery visualizing poor infrastructure and lack of proper training for professionals have more influential on last mile delivery of anti-psychiatric drugs. The study supports the need of preparedness for initiation of last mile delivery since it could give better customer satisfaction. The government involvement for legislative issue, integration, smooth communication in supply related activities and arranging trainings for the professionals are stated as basic prerequisite for the development and consistency of last mile delivery. The scope was limited to Addis Ababa and on anti – psychiatric drugs which directs more researchers’ new area of study on last mile delivery in different health related sector.
Key Words: Last mile delivery, Distribution, Operation, Logistics and Transportation