Evaluation of the Design and Implementation of Decentralized Billing System Project and its Impact on Change Management Process. A Case Study of EEPCO.
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Date
2007-07
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A.A.U
Abstract
The intention of any change is to move an organization from its current state to a more desirable
state. However, pursuing change and transforming organizations is hard work. Many change
initiatives fail because either culture do not ready to accept change or the change process was not
administrated properly. Some successful Corporations like EEPCO, may fail in some aspect of
their change management process. Change can be emanated due to external environment
pressure, Regulatory environment, business objective (goals, strategies, requirements), result of
audit or risk assessment, operational problem or change in performance or capacity requirements.
The main issue is the change must be addressed and managed effectively. This paper is to
evaluate the effectiveness of the design and implementation of EEPCO's billing system. The
study focuses on the effort made to identify the problem and design an effective billing system
and the implementation of the designed system to change the old IBM based As/400 system.
The problems associated with this change process and the reaction from responsible bodies was
assessed. This study identifies that; there were problems in the change management of the case
under consideration. It was suggested that to tackle the identified problems and to purse
additional changes management should take corrective action promptly. This may enable change
to be understood as a discontinuous phenomenon. I believe that, the paper was not adequately addressed all the problems of the change process of the billing project. However, the paper will
trigger the sluggish management to reconsider the problems and to put some influences to create
sense of urgency to act as energetic leader to overcome the problems.
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Keywords
Decentralised Billing, Management Process