The Role of Risk Management Orientation (COSO ERM) on Organizational Resilience: A Case study of COCA-COLA Beverages Africa-Ethiopia
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Date
2025-05-02
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A.A.U
Abstract
This study examines the role of risk management orientation (RMO) in enhancing organizational
resilience at Coca-Cola Beverages Africa-Ethiopia (CCBA-Ethiopia). Data were collected
through structured questionnaires administered to 297 employees across regional depots,
reflecting a higher response rate than the calculated sample size. The study evaluates five COSO
ERM components of RMO—governance & culture, strategy & objective setting, performance,
review & revision, and information, communication & reporting—and their impact on
organizational resilience. Regression analysis revealed all five components significantly enhance
resilience. Information, communication & reporting (β = 0.616, p < 0.001) exhibited the
strongest effect, followed by review & revision (β = 0.198, p < 0.001). Governance & culture (β
= 0.125), strategy & objective setting (β = 0.105), and performance (β = 0.106) also showed
statistically significant contributions. Findings underscore integrating risk management into
organizational culture, strategic planning, and communication systems for adaptive capacity and
crisis preparedness. This research contextualizes risk-resilience dynamics within Ethiopia’s
beverage industry, offering actionable insights for managers, policymakers, and scholars to
strengthen organizational sustainability in volatile environments.
Keywords: Risk Management Orientation, Organizational Resilience, COSO ERM, Ethiopia,
Coca-Cola Beverages Africa-Ethiopia