The Challenges And Prospects Of Implementing Reverse Logistics In Pharmaceuticals: The Case Of EPHARM
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Date
2017-08
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Addis Ababa University
Abstract
This study was carried out to assess the challenges and prospects of implementing reverse logistics in EPHARM Share Company. The population of study consisted of 32 respondents from marketing and sales, finance and technical/production departments. The objectives of study were to assess the practice of reverse logistics in EPHARM, identify the challenges involved in implementing reverse logistics in EPHARM, identify the possible opportunities of implementing reverse logistics in EPHARM and forward possible policy implications and recommendations. The research design was a descriptive research design. Data was collected using questionnaires administered through drop and pick later method. Twenty seven questionnaires were returned, representing 84% response rate. Mean scores, standard deviations and percentages were the outputs of the objectives. The findings came up with a conclusion that EPHARM Share Company has adopted reverse logistics practices with reuse and disposal being predominant although they face challenges that need to be addressed in order to further increase efficiency. The findings also showed that implementing reverse logistics plays a great role on the economic, market and mostly green image of the company. The study recommends that EPHARM should invest in appropriate technology for reverse logistics and have detailed and modern disposition strategies for their returned products, work hand in hand with distributers to reduce the rate of return, train high level managers to give emphasis to the matter so as to improve efficiency and productivity of the reverse logistics processes
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Keywords
Reverse Supply chain, Reverse logistics,, Pharmaceutical reverse logistics