Assessment of Strategic Management Practices in Service Delivery: the Case of Job Creation and Vocational Bureau, Oromia Regional Sate since 2014
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Date
2024-05-02
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A.A.U
Abstract
The aim of conducting this research was to assess extent the to which strategic management
approach (strategy formulation, implementation, control and evaluation) is practiced in of job
creation and vocational bureau of Oromia regional state. Descriptive research approach and
thematic analysis was designed to combine mixed method research design (quantitative and
qualitative) data collected from primary and secondary source. Data were collected through
questionnaire, focus group discussion, interview and other secondary source of document. The
sampling strategy utilizes a combination of purposive and random(probability) sampling
techniques. The study was targeted 116 staff JCVB from these 90 determined as sample for
survey, however out of which 3 respondents did not return the questionnaire and 5 MSE leader
and 5 OSS center coordinator from shagar city as sample for focus group discussion, Finally,
the main finding show that the practices of strategic management of job creation and vocational
bureau of Oromia regional state were not mature merely on process based on fundamental
theory RBT and strategic fit theory. The lack of emphasis and commitment internal and external
factors and trends and inappropriateness of the bureau's strategy for strategic goals during SP
formulation, lack of resource and capability to change strategy into action, low attention given
to adjusting evaluation of initial strategies, inadequate resources dedication and fail to develop
measurement of customer satisfaction in controlling and evaluation system, lack of specific
performance indicators and alignment of strategic planning with service efficiency goals in
addition to the challenges of alignment of policy and recourse, budgetary decisions, political
interference and lack of clarity and understanding of roles and responsibilities by stockholders,
timely revision bureaus corporate statements, swift communication of results and setting of key
performance indicators. Therefore, the study recommends that bureaus focus on all components
of strategic management practices and the importance of updating and contextualizing the
strategic management tools, strategy and policy of the organization and adapting strategic
management practices in services delivery Job Creation and vocational Bureau of Oromia
Region.