Assessment of Post Implementation of Enterprise Resource Planning System (ERP) Case of Ethiopia Red Cross Society
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Date
2021-10-04
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Addis Ababa University
Abstract
In order to achieve the many benefits ERP systems, the organization have to offer, an organization needs to achieve ERP post implementation success. The challenge is that many organizations don’t realize meaningful business process improvements after their ERP implementations [48]. The main objective of this study is to assess post implemented ERP in Ethiopian Red Cross Society in quality, user satisfaction and net benefit dimension and to assess the major issues in the post implementation ERP in ERCS. The data was collected through online survey questionnaire and interview which are adopted from D&M Model [13]. The general approach of this research was a case study in which combination of quantitative and qualitative methods have been used to collect and analyze data using SPSS software. From the findings of the study, the quality of work ERP, user satisfaction of ERP and net benefits of ERP have positive impact in ERP post implementation success. Network connectivity problem in regional branches and lack of adequate training and unreliability IT support are found to be major issue of ERP post implementation. The study recommends Network connectivity issue the organization should upgrade the band width the network in regional branch so as to have smooth operation of ERP system. Periodical refreshment training for employee should is recommended. Improvement of ERP support system should be done by hiring additional dedicated IT experts.
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Enterprise Resource Planning (ERP), ERP-SAP and ERP Post Implementation