An Assessment of the Management Performance of the Addis Ababa Anbassa City Bus Enterprise
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Date
2010-05
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A.A.U
Abstract
The quality of life in the urban areas is directly related to the public transport. The major modes
of public transportation in the city of Addis Ababa are buses higher or midi buses and minibus
taxis.
A government enterprise named Anbessa City Bus 7i"ansport Service Enterprise provides 30-
40% of the mobility need of the city dwellers. When compared with other modes of
transportation in the city, the contribution of Anbessa is quite notable from environmental and
congestion minimization position, that in order to make it more fruitful Its strengths and
weaknesses have to be recognized. The aim of this research was to assess to what extent the
management of Anbessa City Bus Transport Service enterprise understand the resource that the
enterprise has in hand which has great contribution to act up on the current problem which
hang the enterprise to not deliver the service demanded by customers.
To reinforce this evaluation, a questionnaire aimed at knowing the impressions of Anbessa
Employees is distributed, filled, tabulated and analyzed. In addition five years operational and
financial performance of Anbessa was gathered and analyzed and noted. The result of the study
disclosed that in spite of the long service that Anbessa has been going through, and the
perpetual efforts of the current enterprise management. it IS unfortunate that the enterprise
performance is sliding which aggravates the already weakened transport system of the city.
World Bank studies and other tram port related literature reviews stand for or support the
continued existence of public bus transport even at subsidy. Compared to Mini Bus Taxis which
congested the roads of the cities, and pollute the environment, the benefit of buses is extremely
higher that letting Abbess fall down will be a grave mistake. This study proposes alternative
options that enable the enterprise to continue operation.
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Keywords
Bus Enterprise, Management Performance