Assessment of Success and Major Success Factors in Software Development Projects: The Case of Commercial Bank of Ethiopia (Cbe)
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Date
2024-10
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Addis Ababa University
Abstract
Countries, organizations, and individuals spend a staggering amount of money on projects every year these days. However, not all money spent returns its value. A significant number of projects fail without delivering what they are intended for because of many reasons. Projects can fail either by not delivering the product requirements or can be abandoned after completion because of change in relevance. Project success is a critical objective across various domains, from construction and engineering to research and development. Software development projects are one type of the projects with low success rates. This research investigates the success rate of software development projects and the key factors influencing success of such projects. The study was a census type which used a primary source of data, collected through a questionnaire with close ended questions and employed a census method to collect information on 21 CBE’s in-house developed software projects, all completed or cancelled, from the point of view of three people at different positions for each project. A high success rate of the software development projects (85.7%) has been found by the study. Client/User Involvement, Completed & Accurate Requirements, and Competent & Committed Project Staff were identified as the top three success factors by the study. The findings of the study suggests that the three most relevant parties of a project, the customer, the contractor, and the consultant being under one company yields high success rate of software development projects. But that is not common in reality as only few companies develop their own software. Instead, we can draw one conclusion from this. The playing parties should work as one organization, work very closely and have smooth communications to get such high success rates in projects
Keywords: Project Management, Software Development, Project Success, Success Factors