The Effect of soft skill in Information System project success: The Case of Commercial Bank of Ethiopia IT Projects
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Date
2024-09
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Addis Ababa University
Abstract
The objective of the study paper was to find the Effect of Soft skill training on Information System Project Success, in the case of Commercial Bank of Ethiopia IT projects. Soft skills are the new demand of HRs in all the corporate, public, commercial banking sectors. These skills represent an organized and well-mannered reflection of human. The study is conducted in CBE, one of the largest and oldest banking industry in Ethiopia. An explanatory research design with a quantitative approach was used in the study to better understand and examine the phenomenon. A Likert scale questionnaire survey via google form was used to obtain primary data from samples drawn from the target population. A valid and reliable of 150 questionnaires were distributed via email; 110 of them were fully completed and returned. The hypothesis that soft skill training (Leadership, communication, team work) has significant and positive relationship with the project success. The result of the study reveals that the relationship between leadership skill and project success is significant and positive. The data was statistically analyzed using IBM SPSS software version 27.0.1. The research examines how soft skills affect the project outcomes. A positive and significant relationship was observed between leadership skills and project success, with a correlation coefficient of 0.600 at a 95% confidence level, indicating a strong correlation. Communication skills also showed a positive and significant relationship with project success, with a correlation coefficient of 0.177 at a 95% confidence level, denoting a moderate correlation. Similarly, the relationship between teamwork skills and project success was positive and significant, with a correlation coefficient of 0.128 at a 95% confidence level, suggesting a moderate correlation. Overall, the study concluded that these three soft skills significantly influence project success in CBE, with leadership skills being the most influential, followed by communication skills, and then teamwork skills.
Keywords: IS projects, Employee Training, Soft skills, communication, leadership, team work skill, project success