Factors Affecting The Implementation Of Enterprise Resource Planning (Erp) At Commercial Bank Of Ethiopia

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Addis Ababa University


Enterprise Resource Planning (ERP) systems are software systems for business management, encompassing modules supporting functional areas such as planning, manufacturing, sales, marketing, distribution, accounting, financial, human resource management, project management, inventory management, service and maintenance, transportation and e-business. When implementing an integrated and big ERP packages in to an organization, assessing the factors that affect the implementation and sharing experience is very important. Because ERP systems are complex and need huge budget investment, company re-arrangements and the implementation, success depends on various technological, organizational and individual factors of the companies and countries. ERP success factors are variable and have different degrees of importance depending on the phase of ERP implementation. Therefore, the study will bridge the gap to find out organizational, technological, and individual factors affecting the implementation of ERP at each phase of ERP implementation in the Commercial Bank of Ethiopia. Commercial bank of Ethiopia is implementing the Oracle ERP into its organization. Focusing on this company, the purpose of this study is to identify and analyze the organizational, technological, and individual factors and their influence at each phase of ERP implementation. Based on detail review of literatures, the researcher selected and used research model for the study that consists of technological, organizational and individual factors affecting the implementation of ERP system. To conduct the study, the researcher has employed a case study in which qualitative research method was also used to collect and analyze data. Pattern matching technique was used to analyze the data collected through interview, direct observation and participation. The research revealed that factors which affect ERP implementation as technological, organizational and people, the stages of CBE ERP implementation (requirement analysis, solution design, solution built and test, and production transition and support), the impacts of these factors in their associated stage and current status (progress) of ERP implementation in commercial bank of Ethiopia in general. The research is believed to give an insight into identification of factors affecting the implementation of ERP system and finally recommend the good management strategy and clear communication during the implementation of the system is a critical issue to success of the ERP.



Enterprise Resource Planning (ERP), ORACLE and ERP Implementation Phases