Assessment On The Implementation Of Quality Management Practices In Real Estate Construction In Addis Ababa: The Case Of Flintstone And Afro Tsion Real Estate.
No Thumbnail Available
Date
2018-12-15
Authors
Journal Title
Journal ISSN
Volume Title
Publisher
Addis Ababa University
Abstract
In today's competitive and challenging construction project environment, implementing the quality management system helps to bring organizational excellence in their overall activities. However, there are very few construction companies in Ethiopia that can able to implement quality management in their operational systems. This study intends to evaluate the practice and implementation of quality management system at Flintstone and Afro Tsion real estate projects, which are among a very few construction company certified for ISO-9001-2000 Quality management system. Concerns regarding to understanding the extent of management responsibility, resource management and extent of realization of products in projects activities are the basic question and issues raised in this study according to the frame work of ISO 10006:2017 (E) Quality Management in Project. To achieve the objectives of the research, data were collected using quantitative and qualitative methods from concerned personnel's and experts in the project environment. The data were collected with a response rate of 75% from the distributed sixty six(66) questionnaires and analyzed using descriptive statistics focusing on the mean, standard deviation and percentages, which is calculated using statistical package for the social sciences (SPSS) version 20. For analyzing the qualitative data content analysis were conducted and it is triangulated with the quantitative data to summarize the findings, conclusion and recommendations. The validity of the instrument was checked and internal consistency of the instrument was measured using Cronbach Alpha and the result was greater than 70%, which can signifies that reliability of data was good. Results of the findings were presented both in qualitative and quantitative manner. The finding of the study reveals that the performance regarding to risk management, communication system, procurement procedures and follow up in the sub contractor performance were found to be performed under poor performance. On the contrary the management responsibility in understanding the customer needs and commitment of the top management, empowering people, companies decision making strategy, managing cost and optimization of project resources is carried out in a very good manner. It is therefore recommended that for a quality management system to be practiced and implemented effectively it is important for both the real estate construction company to establish the appropriate degree of flexibility within the key and supporting processes and to have a continued right level of leadership commitment, resource utilization and implementing the right project management methodology in their system.
Description
Keywords
Practice, Implementation, Quality management system, Project